More than ever, we continue to hold the health and safety of our guests and team members as the utmost priority and remain fully dedicated to operating at the highest levels of health and safety vigilance to support their wellbeing. To this end, we have implemented intensified sanitation and safety measures in accordance with guidelines issued by the UK Government and Marriott International enhanced health and safety programme, Commitment to Clean. The new protocols have been designed to provide the safest and most comfortable experience for all.
A safe environment for our guests and team members: Cleaning throughout the entire hotel is in accordance with Public Health England, UK Government guidelines and Marriott Commitment to Clean standards. This is even more frequent with a strong emphasis on high touch point areas, including hotel and bar entrances, restrooms, door handles, lift buttons, counter tops and all railings. Masks must be worn by team members in all areas of the hotel. Touchless sanitiser dispensers are placed around the hotel and disposable makes are available at front desk. We use electro-static spray in all public areas daily to ensure the highest levels of cleanliness throughout.
Guests are advised and encourage to practice social distancing of at least 1 meter / 3 feet from individuals and groups of people they are not travelling with. Our Restaurant and Bar have an updated seating plan to ensure that guests can dine at a safe distance from others. All family style and buffet dining experiences have been removed. Guests’ lifts are being managed by limiting occupancy for guests from the same party. We ensure social distancing for those waiting for lifts.
Personal Protective Equipment (PPE)
All team members have been provided the appropriate personal protective equipment to ensure they are able to look after you while ensuring your protection and theirs. We also kindly ask you to wear facemask while in the hotel’s public spaces. Detailed hotel procedure is in place in case of a positive COVID-19 diagnosis where a guest or team members requires quarantine or self-isolation.
We will avoid back-to-back usage of bedrooms, with 48 hours between guests to allow for deeper sanitisation practices. Complimentary disinfecting wipes in room and individual hand sanitiser will be placed in all guest bedrooms. There is regular cleaning of all air filters and air conditioning systems across the entire hotel.
Mandatory temperature checks are required for team members, suppliers and contractors, before they can access the hotel.
NHS Test and Trace
We use the “track and trace” system throughout all areas of the hotel and QR codes are displayed in various locations throughout the hotel.
Food & Drinks
In order to reduce the use of high-touch items such as menus, QR codes are on display to access food and beverage menus – disposable menus are also available. Opening times have changed to comply with the current Government restrictions and might have been reduced for the time being.
Any medical support required will be provided in line with government regulations. We have a designated medical partner, Doctor Call, to provide assistance to our guests including lateral flow and PCR tests. These services can be booked with a minimum of 24 hours’ notice and are chargeable, however, when waiting for the return of test results an allowance of 24 – 48 hours should be considered. Our Front desk team will be in touch prior to arrival to help with this or other queries.
We thank you for your continued support and are available at all times to answer any questions you may have regarding hygiene and safety. We very much look forward to welcoming you at The Great Northern Hotel.
The Hotel team